How does cancelling reservations work?

By making a reservation on the Hotel 10 website, you accept and agree to the no-show cancellation policy and any additional hotel terms and conditions that may apply to your reservation or stay, especially in respect to services rendered and/or products offered.  If you would like to review, adjust or cancel your reservation, please read the confirmation e-mail and follow the instructions to do so.


Please note that the hotel may charge the cancellation if stated in the cancellation and no-show conditions. If you cancel or change your reservation up to 24 hours prior to arrival (considering check-in time at 12 noon), the daily rate will be refunded and no fee will be charged.   If you cancel late or in case of no show, 100% of the first night will be charged. If the customer does not contact us, the room will remain open for the period purchased and no refund will be made.


Cancelling or changing reservations can be done directly at the hotel, whose contact details are specified in the reservation confirmation sent by e-mail. In case of an interrupted stay, the total price agreed will be charged and no refund will be made. We recommend that you read the instructions and sales policy carefully before making your reservation.